Privacy Policy

1. Information We Collect

When you interact with ku9, we may collect the following categories of personal information depending on how you use the platform:

• Identity information: full name, date of birth, gender, and a government-issued ID for account verification purposes.
• Contact information: email address, mobile phone number, and city or district of residence within Bangladesh.
• Financial information: transaction history, deposit and withdrawal records, and the mobile financial service (bKash, Nagad, Rocket, Upay) or bank account details used for payments.
• Technical information: IP address, browser type and version, device model, operating system, and session activity logs collected automatically when you visit the site.
• Behavioural information: game preferences, betting patterns, promotional interactions, and customer support correspondence.

We collect this information directly from you at registration, automatically through your use of the platform, or in some cases from third-party verification partners where applicable under applicable law.

2. How We Use Your Information

ku9 processes your personal data only for legitimate, clearly defined purposes. We will never sell your information to third parties for marketing purposes. The primary uses of your data include:

• Account creation and management: to register your ku9 account, verify your identity, and maintain your account in good standing.
• Transaction processing: to handle deposits via bKash, Nagad, Rocket, and other accepted payment channels, and to process withdrawals securely and promptly.
• Platform improvement: to analyse usage patterns, improve game performance, fix technical issues, and personalise your experience on ku9.
• Responsible gaming compliance: to monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit limits where requested.
• Marketing communications: to send you relevant promotions, bonus offers, and seasonal campaigns — for example around BPL cricket season, Eid, or Pohela Boishakh — subject to your communication preferences.
• Legal obligations: to comply with applicable laws, respond to lawful regulatory inquiries, prevent fraud, and uphold anti-money laundering (AML) requirements.

3. Cookies & Tracking Technologies

ku9 uses cookies and similar tracking technologies to enhance your browsing experience, remember your login session, and gather aggregate analytics data about platform usage. Cookies are small text files stored by your browser on your device. We use both session cookies (deleted when you close your browser) and persistent cookies (retained for a defined period to remember preferences).

You may configure your browser to refuse cookies or alert you before accepting them. Please note that disabling cookies may limit some features of the ku9 platform, including automatic login and personalised game recommendations. By continuing to use our platform after being informed of our cookie use, you consent to our use of cookies as described herein.

4. Sharing of Your Information

ku9 does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited and controlled circumstances:

• Service providers: trusted third-party partners (e.g., payment processors, KYC verification services, fraud detection tools) who assist us in operating the platform. These partners are contractually bound to handle data securely and only for the purposes we specify.
• Legal requirements: if required by law, court order, or regulatory authority, we may disclose your information to the relevant authority to the extent required by applicable law.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. You will be notified via email or a prominent notice on our platform prior to such a transfer occurring.

We do not share your information with advertisers or marketing networks. Any sharing is strictly limited to the purposes outlined above and subject to appropriate data protection safeguards.

5. Data Retention

ku9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general, active account data is retained for the duration of your account relationship with ku9. After account closure, we may retain certain records for a minimum period as required for legal, regulatory, or audit purposes.

Financial transaction records (including deposit and withdrawal histories via bKash, Nagad, or Rocket) are typically retained for a minimum of five years in line with financial record-keeping norms. Data used solely for analytics may be anonymised after a shorter retention window.

6. Security of Your Data

The protection of your personal information is a priority at ku9. We implement industry-standard technical and organisational security measures to safeguard your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting internal data access to authorised personnel only, and regular security audits.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We therefore cannot guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights, we will notify affected users in a timely manner in accordance with applicable law.

7. Your Rights

As a user of the ku9 platform, you have a number of rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond within a reasonable timeframe:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if you believe we hold inaccurate or incomplete information about you, you may request that we correct or update it.
• Right to erasure: in certain circumstances (e.g., where the data is no longer necessary for its original purpose), you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

Please note that exercising some of these rights may affect our ability to provide you with full access to the ku9 platform. We will always notify you of any such impact before acting on your request.

8. Payment Data & Financial Transactions

When you make a deposit or request a withdrawal on ku9, your transaction is processed through trusted payment partners including bKash, Nagad, Rocket, Upay, BRAC Bank, and City Bank. ku9 does not store your full mobile banking PIN, account passwords, or complete card details on its own servers. Payment data is transmitted using SSL encryption directly to our payment processing partners.

Transaction records (reference numbers, amounts, dates, and the type of payment method used) are stored by ku9 solely to fulfil our financial compliance, anti-fraud, and customer support obligations. These records are handled with the same standard of confidentiality as all other personal data under this policy.

9. Third-Party Links

The ku9 platform is a self-contained mobile-first gaming site. While we do not display external links within the main platform content, if you do encounter a link leading outside the ku9 domain (for example via a promotional communication), please be aware that ku9 has no control over, and accepts no responsibility for, the privacy practices or content of those external websites. We encourage you to review the privacy policy of any third-party site you visit.

10. Updates to This Policy

ku9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, technology, business operations, or our data processing practices. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users by email.

Your continued use of the ku9 platform after any modification to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we protect your data.

11. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or how ku9 processes your personal data, please contact our dedicated support team. We are committed to addressing all data-related queries promptly and transparently.

Email: [email protected] — We aim to respond to all privacy-related requests within 5 business days. Our support team is available in English to assist players across Bangladesh.